Customer and Operations Support Executive

About the role

● Coordinate with the logistics and warehouse team / partners to ensure proper supply at different warehouses / marketplace partners.

● Keep a check on the warehouse / marketplace stock and coordinate on the estimated sales requirements with the planning team to avoid any shortfall in stock.

● Track, report and analyze operational data metrics related to E-commerce (Fulfillment, Cancellation, Promise time, Stock, Returns etc)

● Daily update of stock on E-commerce / Partner platforms based on input given by the internal team.

● Create consignment to E-commerce platforms (Amazon / Noon etc) based on input from the internal team until it’s delivered, inbounded and stock appears on the respective E-commerce portal.

● Liaising with E-commerce platform representatives if there’s issue(s) with shipments to platforms, drop off hubs or pick-ups and resolving the issue(s) end to end.

● Checking daily orders from E-commerce platforms and ensuring orders are being processed timely in the given lead time on the platforms and raising a red flag if the SLA on the website platform or with the marketplace is breached.

● Responsible for retrieving RTV / returned items from customers from E-commerce platforms and submitting claims if the items are damaged and not sellable.

● Perform analysis every month on slow moving / non-moving products and request for RTV based on management approval.

What the ideal candidate looks like

● 1-2 years of experience in E-commerce and Operations in a consumer brand focused company is mandatory.

● Comfort with marketplace platforms such as Noon, Amazon and Logistics portals.

● Well versed in dealing with e-commerce support executives of marketplaces for order fulfillment, inventory and returns.

● Highly analytical and data driven. Prioritizes data over anecdotes.

● Ability to work under pressure and tight timelines, strong interpersonal skills

● Having worked in a consumer focused product brand company is an added plus.

● A go-getter attitude along with ownership and accountability for all activities.

Sound like you? We’d love to chat.