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OmniChannel Manager

About the Job

Opontia is one of the fastest growing eCommerce companies in the Middle East, Turkey and CEE and we are on a mission to build the next-generation e-commerce house of brands. We build success stories with brands by acquiring and scaling high performing e-commerce businesses that operate on marketplaces, own websites and social platforms.

We are looking for a highly motivated and driven Omnichannel Manager based in Riyadh to be part of Opontia’s Brand Management team. This is a unique opportunity for a self-starter who will be a key part of the Opontia growth team and will be responsible for managing a portfolio of fast-growing eCommerce brands on leading marketplace and ecommerce platforms such as Amazon, Noon etc. The ideal candidate should be experienced in the e-commerce lifecycle: online store set up, content creation, data analysis, platform tools, and FBA/FBN.

What are we looking for in an OmniChannel Manager

  • Manage brands end to end across different marketplaces (such as Noon, Amazon etc) on a daily basis by focusing on stock availability, price competitiveness, and assortment growth
  • Manage processing, fulfillment and delivery of orders across all platform in coordination with Ops team
  • Analyze and take strategic marketing initiatives based on the sales/marketing performance
  • Respond to pre and post sales queries and reviews
    Process returns and claims submission across marketplaces in coordination with Ops
  • Plan promotional campaigns and coordinate execution with the platforms
  • Plan marketing campaigns with inputs from Brand Managers and Marketing teams
  • Ensure optimal product presentation in terms of content, graphics, images to drive sales and profitability through proper merchandising and visibility on online platforms and channels
  • Gain full category understanding in terms of highly demanded products, average basket size, and competitors to maximize and ensure consistent growth of the brand
  • Work with cross-functional teams to resolve any issues impacting businesses and platforms
  • Present analysis and recommendations to internal and external key stakeholders
  • Build strong relationships with Amazon and Noon account managers to increase exposure & get category insights to grow the brand

What the ideal candidate looks like

  • 2+ years experience in e-commerce (preferably Amazon, Noon, Mumzworld etc) doing online store set up, content creation, data analysis, usage of in platform-tools, order management and fulfillment
  • Experience building online strategies to increase sales, reduce costs and drive conversion of products including price optimization, PPC, coupons and deals, customer communications, subscribe and save, removing unprofitable products Experience in the GCC markets
  • Fluency in Arabic and English
    Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook
    A highly entrepreneurial and analytical self-starter who can manage multiple projects
  • Sound time-management and organizational skills; Excellent communication, problem solving and conflict resolution skills with the ability to make quick judgement calls under pressure
  • Desire to work in a high-growth startup environment
  • Ability to work in a fast-changing environment and deliver results consistently

    Sound like you? We’d love to chat.
Job Category: Brand Management
Job Location: Saudi Arabia
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